FREQUENTLY ASKED QUESTIONS

Last Updated on February 27, 2022

Our retail outlet is based at Shop G 21 Eastgate Market, Harare

Along Robert Mugabe right under the footbridge

Simply visit our website – create an account. Once your account is active pay the initial deposit of at least US$20 for your purchase and a non-refundable admin fee of US$5 per item.

You can download the application form HERE, fill it in and send back on our Whatsapp or email for the next step

All laybys shall be paid for in full by the 8th month. And 70% of the full purchase price shall be settled by month 6.

No interest is charged on a layby purchase that is paid up within the specified 8 months. Therefor breakdown being 70% paid by month 6 and the balance 30% by month 8

It takes roughly 2-3 weeks from the time you have paid 70% portion of your Layby.

Every purchase via a referral link gets a 5% discount provided you have subscribed to our emailing list.

We do not have a fixed deposit based on the purchase price, all you need to do is pay the non-refundable Admin fee of US$5 and at least $20 for your layby purchase.

If you have paid less than 70% of the purchase price by the 6th month your order is canceled and a cancellation fee of 15% is held and a refund is processed  in 14 days.

You can cancel an order as long as you have not paid installments amounting to 70% of the lay-by purchase price.

Cancellation refunds take at most 14 days and attract a cancellation fee of 15% of the installments paid.

Returns are only processed if returns are within 5 days and have the accompanying original proof of purchase and the product is unopened and in its original packaging, all cash refunds are processed within 5 days.

We offer delivery services for a nominal fee, via our chosen logistics partner UBikee.

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